DC Announces New Smart-Phone App for 311 Service Requests

by Borderstan.com April 16, 2012 at 2:30 pm 2,154 0

From Alden Leonard. Contact him at alden[AT]borderstan.com and follow him @aldenleonard on Twitter.

Last week, Mayor Vincent Gray’s office announced the launch of DC’s new smart-phone application, DC311 See Click Fix. The app allows citizens to use their iPhone or Android mobile device to make service requests, including complaints about trash, potholes, graffiti and illegal dumping. (Potholes in the District? Never.)

"Borderstan""15th Street NW""Trash Can"

You can report a multitude of problems to the DC Government through the 311 Service Center  — including the dumping of household trash into public trash cans. (Matty Rhoades)

The DC Government’s 311 Service Center is already available online. Residents can report such issues and problems that also include sidewalk repairs, broken parking meters, dead trees and burned-out street lights –there are more than 80 different services requests to pick from.

Gray touts the free app as a step towards making good on his promise to improve the District’s responsiveness in providing services to its residents. “We continue to ensure that the District is a safe and beautiful place for all of our residents and visitors by giving them a tool for real-time collaboration with our government,” Gray said in a statement.

Like the website service, the free app uses GPS technology to pinpoint the location of the reported problem and funnels the request into a central database for action by the city. The 311 service then e-mails the user a receipt of the request to tracks its progress, providing transparency to what could otherwise be a murky, slow process. You are able to check the status of your request to see what progress has been made.

The 311 app is powered by SeeClickFix, this free download allows citizens to report service requests from their iPhone or Android mobile devices. A note to Droid-powered phone owners: If you have noticed that the app marketplace icon has disappeared from your phone, you need to go through their new app device, Google Play.

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